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I cannot with UPS' messes.

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Feb. 27th, 2013 | 11:02 pm

Where's my stuff?

I've seen a number of folks on my friends list battling UPS, FedEx, and various other parcel services trying to get stuff delivered to them. I've been there myself; notably, when I lived at 2211 W. Knox Street, UPS delivered my 2008 Halloween costume--with the address correctly noted on the top of the package--to 211 W. Knox Street. But I still can't help but think that package delivery and confirmation doesn't have to be this difficult.

My last two packages have just been bizarrely handled by UPS. I ordered new shoes with an Amazon gift card early in the month, and chose UPS Ground as my shipping option because I wasn't in a hurry to receive them. When I got a tracking number I noticed the option to receive SMS updates on the package status, and signed up. I immediately got a text message asking me to confirm I wanted all package updates by SMS, replied YES and got a confirmation reply, then later the same day got another indicating my package was already in Laurel, MD (close to me). That seemed unlikely but was nice to know. Then I got no additional text updates for three days and went back to the UPS website to see what was up. There were multiple updates there that I never got on my phone, but the early one saying my shoes were in Laurel wasn't even on there. WTF? How was I supposed to know which one was correct? The laws of time and space couldn't have allowed both to be true. Anyhow, the package was delivered at the end of the third day but I got no text message to say so; just scooped it up from the mail area of my building on the way in from work.

This time I ordered a polo from Gilt.com on Monday, and my three shipping options were something like Expedited, Regular, and Economy; I chose the cheapest one as I again wasn't in a hurry to receive the contents. Didn't bother with the SMS updates this time. Apparently the Economy option was UPS Surepost, in which they can hand off the package to USPS for final delivery. That's fine, as we have secure boxes for our post office packages that the parcel companies can't access. So I checked online this morning for the shirt's status and the most recent was 6:35 am in Landover, MD; conceivable it could be delivered later in the day. So I went about my day; when I returned home tonight and there was no package in the mail, I returned to the website to check: there was a notification that it had been delivered at 10:35 a.m. to "Landover, DC" and was signed by "Walker." Grr! 1) I definitely checked the site after 10:35 and this update wasn't listed, 2) none of my neighbors, building staff, front desk staff, or anyone else I can think of is named "Walker"; is this the mailman??, and 3) it clearly wasn't delivered to me! Gah. Tomorrow I may have to call UPS and bitch, and also see if "Landover, DC" is just a glitch or if it really was delivered to somewhere that's not here. I know I paid for the cheapest option, but that was still $6 for something that weighs 10 ounces; my expectations are a bit higher than what I'm getting here.

I would say that I miss Package Track (which is true) and wish it were resurrected, but it would do no good to have such a great tool if the information fed into it is erratic and possibly inaccurate.

And of course this is super minor and doesn't matter in the grander scheme of things, so I am breathing deeply and not obsessing about it any more.

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Comments {2}

Mark

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from: mahka42
date: Feb. 28th, 2013 07:47 am (UTC)
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For all the bitching I hear people have about USPS, I honestly don't think that UPS/FdEx do any better, given how freakin' expensive they are. I still think it's amazing that I can drop a letter in the mail for 46 cents and like, 99% of the time it gets to where it needs to go within 2 or 3 days...and that's across the country.

Compare to UPS which expects nearly $26 to do the same job. Or I can hand it off to USPS for priority mail for about 1/5 of the price.

In a fit of wanting to support USPS, I just wrote a physical check and put it in an envelope to mail it to American Express. Really!

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jonathan

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from: silverthief2
date: Mar. 1st, 2013 02:47 am (UTC)
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I'm usually a fan of USPS too, and on that note I did get the package in my mailbox today!

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