from:mahka42 date:Mar. 2nd, 2011 08:22 am (UTC) Link
I'm actually a big fan of the new proactive things when there's a disruption. I can't say I've gotten an apology letter with bonus miles, but I've gotten a brief apology with the "how did the recovery go?" survey.
amused
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from:
dendren
date: Mar. 1st, 2011 09:50 pm (UTC)
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;)
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from:
silverthief2
date: Mar. 1st, 2011 10:05 pm (UTC)
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from:
mahka42
date: Mar. 2nd, 2011 08:22 am (UTC)
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from:
silverthief2
date: Mar. 2nd, 2011 10:49 pm (UTC)
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